Effective Date: August 1, 2026

Reform Carpet Cleaning LLC ("Reform Carpet Cleaning," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. These Terms and Conditions govern your use of our website and the services we provide.

Privacy Policy

Information We Collect

We may collect personal information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Property address

• Service request details

• Appointment information

• Payment information (processed through secure third-party payment providers)

• Any information you choose to submit through our website, forms, email, phone calls, or text messages.

Our website may also automatically collect certain technical information including your IP address, browser type, device information, pages visited, referring website, and website usage through cookies or analytics tools.

How We Use Your Information

We use your information to:

• Respond to inquiries

• Schedule appointments

• Provide estimates

• Perform requested services

• Process payments

• Communicate regarding appointments and customer support

• Improve our website and services

• Maintain internal business records

• Comply with legal obligations

We do not sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and better understand how visitors interact with our website. You may disable cookies through your browser settings, although certain features of the website may not function properly.

Information Sharing

We may share your information with trusted third-party service providers only when necessary to operate our business, including payment processors, scheduling software, website hosting providers, analytics providers, and other vendors that assist in providing our services.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

SMS Communications

If you provide your mobile phone number, you agree that Reform Carpet Cleaning LLC may send text messages regarding estimates, appointment confirmations, scheduling updates, technician arrival notifications, customer support, and other service-related communications.

• Message frequency varies.

• Message and data rates may apply.

• Consent to receive text messages is not a condition of purchasing our services.

• You may opt out at any time by replying STOP.

• For assistance, reply HELP or contact us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect.

• Request access to your personal information.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to applicable legal exceptions.

• Request information regarding the categories of personal information collected, disclosed, and the purposes for which it is used.

• Not be discriminated against for exercising your privacy rights.

Reform Carpet Cleaning LLC does not sell or share personal information as those terms are defined under California law.

California residents wishing to exercise their privacy rights may contact us using the information provided below. We may request information necessary to verify your identity before processing your request.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes become effective immediately upon posting to this website.

Terms and Conditions

Estimates

All estimates are provided based upon the information available at the time of scheduling. Final pricing may change if the size, condition, or scope of work differs from the original description.

Scheduling

Appointment times are estimated and may occasionally change due to traffic, weather, equipment issues, previous appointments, or other unforeseen circumstances. If delays occur, we will make reasonable efforts to notify you.

Customer Responsibilities

Customers are responsible for providing safe access to the property and identifying any areas requiring special attention before work begins. Fragile, valuable, or breakable items should be removed from the work area prior to our arrival.

Payment

Payment is due upon completion of services unless otherwise agreed upon in writing.

Service Results

We utilize professional cleaning equipment and industry-recognized cleaning methods; however, we cannot guarantee complete removal of every stain, odor, discoloration, or pre-existing condition. Results vary depending on material type, age, wear, previous cleaning attempts, and the nature of the staining or damage.

Limitation of Liability

Reform Carpet Cleaning LLC shall not be responsible for damage resulting from pre-existing conditions, manufacturing defects, normal wear, improper installation, previous repairs, or circumstances beyond our reasonable control. To the fullest extent permitted by law, our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Website Use

All website content, including text, graphics, logos, photographs, and other materials, is the property of Reform Carpet Cleaning LLC unless otherwise noted and may not be copied, reproduced, or distributed without prior written permission.

Governing Law

These Terms and Conditions shall be governed by the laws of the State of Colorado without regard to its conflict of law principles.

Contact Information

If you have questions regarding this Privacy Policy or Terms and Conditions, or if you wish to exercise your privacy rights, please contact us:

Reform Carpet Cleaning LLC

4603 S Jellison St
Littleton, CO 80123

Phone: (720) 236-9506

Email: reformcarpetcleaning@gmail.com